Shop Cheaper Online cannot force sellers to offer a ‘return policy’ and issue full refund unless the item is faulty, not as described or undelivered. However in order to increase customer satisfaction and provide better sale, we strongly advise vendors to offer at least a minimum fourteen days period return and refund policy. All returned items must be unused and in their original packaging. If the buyer opened a returned request and was accepted by the seller, the buyer will receive his full or partial refund (depending to the seller’s return policy) fourteen days after the seller has received the item. Please note that the buyer is obligated to pay for the shipping of a returned item and the shipping cost is not refundable. Nevertheless, if a seller would like to provide a specific ‘return policy’ they must write their ‘return policy’ as clear as possible in their shop description as well as under each listed item. For more information about ‘how to cancel an order’ or ‘how to return an item for full or partial refund’, please visit our terms and conditions page and our FAQ pages.