After placing an order buyers have the right to cancel an unshipped item. This means if a buyer has placed an order and for any reason they have changed their mind, they should immediately contact support and provide their cancellation request. After receiving the cancellation application from the buyer, the order will be cancelled. That is, if the seller has not already shipped the item. However, if the seller has already posted the item, we can no longer cancel the item and the buyer must accept the item. Please note if a buyer has more than three cancellation in a twelve months period, they will lose their buying privileges and could be removed from the site. Cancelled items will be refunded to their original payment method fourteen days after they were accepted.
Similar to buyers, sellers also have the right to cancel an unshipped item. This means if a seller, for any reason, would like to cancel an item, they should contact support and provide their reason for cancellation. After an item was cancelled by a seller, the buyer will receive their refund seven days after the cancellation request was completed. Sellers with to many unfulfilled orders and cancelled items could lose their vendor privileges and be removed from the marketplace. For more information about order cancellation, please visit our terms and conditions and our FAQ pages.